Last updated: July 2026 (revised)
Anserion is operated by Anserion LLC ("Anserion," "we," "us," or "our"). This policy covers two groups: business owners who sign up for Anserion to answer their phones, and callers who dial a business using Anserion. If you're a caller with a privacy question about a specific call, please contact that business directly — they control their own phone number and configuration.
| From business owners | Details |
|---|---|
| Account info | Name, email, password (via Supabase Auth) |
| Business info | Business name, industry, hours, services, pricing, FAQs, and any Knowledge Base content (pricing sheets, policies, or other reference text) you configure |
| Notification email | Optional — if provided, used to send call summaries, voicemail transcripts, and periodic digests |
| Payment info | Handled entirely by Stripe — we do not store your card details ourselves |
| From callers | Details |
|---|---|
| Caller phone number | Captured for call logs, callback, and appointment booking |
| Call recording | Full audio recording of the call, made available to the business owner in their dashboard |
| Call transcript | Speech-to-text transcript of the conversation, stored to power the AI conversation and shown to the business owner in their dashboard |
| Voicemail | Recorded audio and AI-generated transcript when a caller leaves a message after hours or when call volume is over capacity |
| SMS preferences | Whether you've opted out of text messages, honored on all future messages |
Call transcripts are sent to Anthropic's Claude AI to generate the receptionist's responses in real time. Transcripts are also stored in our database so the business owner can review past calls. We do not use call data to train AI models.
We share data with the following providers as necessary to operate the Service:
We do not sell personal information to third parties.
Call logs, transcripts, and appointment data are retained for as long as the associated business account remains active, plus a reasonable period afterward for legal and record-keeping purposes. You can request deletion as described below.
Business owners can access and update their business information directly in the dashboard. To request deletion of your account or data, or to make a data access/portability request, email hello@anserion.com. Callers who want a specific call record removed should contact the business they called; we can also assist directly at the same email.
Callers can opt out of text messages at any time by replying STOP to any message — this is honored on all future messages from that business through Anserion. Reply START to resume.
Data is stored with role-based access controls (row-level security) so that each business can only access its own data. Payment data is handled entirely by Stripe and never touches our own servers.
The Service is intended for business use and is not directed at children under 13. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Questions about this Privacy Policy can be sent to hello@anserion.com.